Our Policies

Payment Policy

All services must be paid in full prior to the scheduled walk, hike, or adventure day. Payment confirms your dog’s reserved spot.

Cancellation Policy

24-hour notice is required for cancellations or rescheduling.

  • Cancellations made 24+ hours in advance may be rescheduled or credited to your account.

  • Cancellations made less than 24 hours before service are non-refundable.

  • Same-day cancellations and no-shows are non-refundable.

Because pack sizes are intentionally limited, last-minute cancellations cannot always be filled.

Refund Policy

Trail Tails does not offer refunds for:

  • Completed services

  • Same-day cancellations

  • Missed services without notice

Refunds may be issued at the sole discretion of Trail Tails in rare or emergency circumstances.

Weather & Outdoor Conditions Policy

Safety is our top priority.

In the event of unsafe weather conditions (extreme heat, air quality concerns, storms, unsafe trail conditions), Trail Tails may:

  • Modify the hike location

  • Shorten the duration

  • Reschedule service

If Trail Tails cancels due to safety concerns, clients will receive:

  • A reschedule option, or

  • A service credit

Adventure Enrollment & Care Profile

  • Must be completed before first service

Enroll Here